PAYMENT & DEPOSIT
A deposit of 30% of the tour value or US$300 per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, a 50% deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
The remaining balance of the tour value (70%) is due upon your arrival in Vietnam, payable at our office in Hanoi or Ho Chi Minh City. Cash is preferred to reduce any processing fees that may affect your cost.
Free of charge for one child who is under the age of four years old when accompanied by at least two full paying adults and share the same room with them. This discount is subject to availability for airfares and will be charged if any usage of airfare on tour.
A tour price of 75% of full paying adult will be charged for one child from 4 to 11 year old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment.
Children at the age of twelve or older will be charged as an adult. Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.
1. Paying online with Visa, MasterCard, American Express, JCB Card
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.
We will create an order for each transaction and send you the link to pay. Please carefully check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay. You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card .
In some cases, your transaction may be not successful due to:
- In correct card information
- Not enough credit balance (daily or monthly)
- Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
- In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order
2. Bank transfer
Bank name: VIB Bank
Bank address: 4A Lang Ha, Dong Da dist, Hanoi, Vietnam.
Account name: HVG Travel limited.
Account number: 02370 4060 898989
We can accept credit cards for balance payments settled in Vietnam – card payments have to be run through our card-reader terminals in Hanoi or Ho Chi Minh City. If you prefer to pay the balance of the total cost of the tour by credit card upon arrival in Vietnam, please note that all credit card transactions in Vietnam are subject to a 3% surcharge (3.9% for Amex). Full and final payment of the tour price must be made before 15 days departure of the tour. In the event of the full payment not reaching our account by the due date we reserve the right to cancel all bookings and the contract between us.